Help & Support
Frequently asked questions.
Straight answers about pricing, support, and how VSTracking fits the way your agency already works, written by advocates who have done the job themselves.
Yes. Many organizations, from small non-profits to large agencies, including law enforcement, and restorative justice programs, use Advocate Advantage. Find out more here: Our Users
VSTracking pricing is flat rate, so there are no additional fees for more seats.
We understand there are differences in tracking needs throughout each state, region, and among different programs. Our products can be customized right down to the individual level, saving you from “workarounds” that waste precious time.
We don't outsource our customer support. We respond to your concerns as fast as we can. From right here in the United States. We strive to provide the best possible customer service.
In a word, experience. We've been in your shoes. Our software wasn't built by an outsider. We did it ourselves. We built it for us, then we realized that we could help so many people in our industry. We then created a VSTracking setup that caters to Restorative Justice. We believe that it's a great product that will save you precious time and resources, something we all have in short supply these days.
Another reason we developed our software is work/life balance. We know that you are probably just going to fill those hours helping more victims. Isn't that why we do this in the first place? But we do truly hope that the time you save means you can get home at a decent hour. We are working on making it even better, all the time, and we welcome input from our customers and colleagues.